Important

Experios Entertainment Pty Ltd (referred to here as "Experios, “our”, “us”, “we”) and the Experios logo are part of Experios Entertainment Pty Ltd (ABN 65 645 829 349). We provide online escape room experiences (Service) with the aim of providing amusement. All dealings with us will be on these terms & conditions (Terms) unless otherwise agreed in writing by us. We reserve the right to make changes at any time. By purchasing and playing Experios Services it is deemed that you understand and accept the Terms outlined on this page.
Please make sure you notify all participants of these Terms.

General

Experios' Services are played completely online, by using either the WhatsApp smartphone application (hosted sessions) or the Experios website portal (self-guided sessions).
For the hosted sessions, a host from Experios will create a WhatsApp group and add you to the group to be able to play.
It is important to understand that because our Services are played online, there may be situations where technology might not work as expected. Where possible, we will be trying to help resolve any issues occurring, however participants technology is not within our control.
It is also advised that all participants have up-to-date anti-virus and malware protection installed on their device. Experios will take all effort to ensure content is safe to visit, however is not liable for any negative effects or damage from using our Services and the content opened.

Hardware & Software Requirements

To use the Experios Services, each participant will need to have access to a computer with internet access and the following:

  • Smartphone with WhatsApp (in case of booking a hosted Service)
  • PDF viewer to allow opening PDF files
  • Facebook access
  • Up-to-date anti-virus software
  • WhatsApp web (optional, in case of booking a hosted Service)
  • Video app, to communicate with other team members
  • Google Chrome browser

Booking a Hosted Service

Bookings via our website are handled by a third-party (Simplybook.me). After making a booking, you will receive a confirmation email with instructions.
Make sure you check your junk folder for the booking confirmation email.
Terms and conditions of Simplybook.me can be found here.
Our host will then add you to a WhatsApp group, provide further instructions and answer any questions you may have.

Purchasing a Self-Guided Service

Purchases of the self-guided Service are handled by a third-party (SendOwl). After making a purchase, you will receive a confirmation email with instructions and your unique game code..
Make sure you check your junk folder for the booking confirmation email.
Terms and conditions of SendOwl can be found here.
Follow the instructions from the confirmation email. A maximum of 6 participants can use 1 game code.

Payments

All payments are processed by external parties.
For our hosted Service, payments are processed by Square. In case of any payment issues or disputes, find more information here.
Terms and conditions of Square can be found here.

For our self-guided Service, payments are processed by Stripe or PayPal.
No credit card details are stored.

Refund Policy

Experios bookings and purchases are not subject to refunds, unless with written permission from Experios.
In case you made a booking and the date/time needs to be changed, the booking can be rescheduled only once.
In case you're facing technology issues, Experios will try to help resolve the issue. At its discretion, it may postpone the booking, pause the time remaining or decide to progress with the game. No refund will be provided.

Force Majeure

Force majeure includes all unexpected events and problems, which reasonably are not to be expected and could not have been prevented. This includes, but is not limited to, third-party negligence, website outages, strikes, etc. Experios cannot be held accountable in these circumstances and does not provide a refund.

Pricing

All prices listed on our website are subject to change at any time. This includes sales, discounts and promotions.

Liability

By using an Experios service, you agree that neither Experios, nor any party associated with us, will be liable to you or any other participant for any direct or indirect damages that arise in any way. You agree to communicate this exclusion of liability to any person that you invite to use an Experios Service.
Experios is not responsible for any loss, damage, injury, trauma or other effects caused directly or indirectly from playing the game to the participants, their property or any third-party. At all times make sure you follow the instructions.
Any illegal, unlawful or wrongful conduct while using the Service should not be committed.

Confidentiality

You acknowledge that you will not publish, photograph, make copies or otherwise expose the game content and answers. This includes both by word of mouth, on paper and online.

Data and Privacy

All messages, phone numbers, names and other information exchanged whilst using the Service is transferred via WhatsApp or our web portal.

More information about WhatsApp's legal policy can be found here.

After our hosted Service, we will delete all data from our device within 48 hours.

By booking and playing a hosted Service, you consent to having your phone number, WhatsApp name and all messages exchanged made available to Experios to be able to operate the Service.

Experios reserves the right to use the messages exchanged, including any photos, videos and audio, for promotional purposes. Experios will explicity state this at the start of the Service and you can inform us if you do not consent to the usage of these messages for promotional purposes.

IP and Copyright

Experios is the sole owner of the Service and its contents and owns the Intellectual Property rights. It is strictly forbidden to copy, distribute or resell any of the content.
This includes but is not limited to: design, fonts, text, graphics, logos, icons, images, sounds, videos, data compilations, website layout, underlying code and software.

Your Obligations

When purchasing and using our Services, you acknowledge that:

  • all participants are available at the booked date/time
  • all participants have the necessary hardware/software to use our Services
  • all participants refrain from indecent behaviour in the (cursing, sending inappropriate pictures, choosing an offensive teamname etc.)

Under The Age of 18

Experios recommends a minimum age of 18 to use our Services, unless stated otherwise. However, minors accompanied by adults are able to participate as well, under the full responsibility of the adult.

Breach of Terms

In case you breach the Terms listed on this page, Experios reserves the right to cancel your booking, stop a game in progress or deactivate a game code without providing a refund.

Questions

In case you have any questions or concerns about the Terms listed on this page, contact us via email.