Important

Experios Entertainment Pty Ltd (referred to here as "Experios, “our”, “us”, “we”) and the Experios logo are part of Experios Entertainment Pty Ltd (ABN 65 645 829 349). We provide online escape room experiences with the aim of providing amusement. All dealings with us will be on these terms & conditions (Terms) unless otherwise agreed in writing by us. We reserve the right to make changes at any time. By purchasing and playing Experios games it is deemed that you understand and accept the Terms outlined on this page.
Please make sure you notify all participants of the Experios game of these Terms.

General

Experios games are played completely online, by using the WhatsApp application. At the start of the session a host will have to be added to the group to be able to play.
It is important to understand that because this game is played online, there may be situations where technology might not work as expected. Where possible, we will be trying to help resolve any issues occurring, however participants technology is not within our control.
It is also advised that all participants have up-to-date anti-virus and malware protection installed on their device. Experios will take all effort to ensure content is safe to visit, however is not liable for any negative effects or damage from playing Experios and the content opened.

Hardware & Software requirements

To play Experios online escape rooms, each participant will need to have access to a mobile phone and laptop with internet access and the following capabilities:

  • WhatsApp and a group created with all participants
  • PDF viewer to allow opening PDF files
  • Facebook access
  • Up-to-date anti-virus software
  • (optional) WhatsApp web, to multi-task easier
  • Video tool, to communicate with other team members

Bookings

Bookings via our website are handled by a third-party (Simplybook.me). After making a booking, you will be contacted confirming the booking and receiving instructions.
Make sure you check your junk folder for the booking confirmation email.

Terms and conditions of Simplybook.me can be found here.

Payments

All payments are processed by an external party (Square). In case of any payment issues or disputes, find more information here.

Terms and conditions of Square can be found here.

Refund Policy

Experios bookings will not be subject to refunds, unless with written permission from Experios.
In case you made a booking and the date/time needs to be changed, the booking can be rescheduled only once.
In case your facing any technology issues, Experios will try to help resolve the issue. At its discretion, it may postpone the booking, pause the time remaining or decide to progress with the game. No refund will be given.

Force Majeure

Force majeure includes all unexpected events and problems, which reasonably are not to be expected and could not have been prevented. This includes, but is not limited to, third-party negligence, website outages, strikes, etc. Experios cannot be held accountable in these circumstances and does not provide a refund.

Pricing

All prices listed on our website are subject to change at any time. This includes sales, discounts and promotions.

Liability

By participating in an Experios game, you agree that neither Experios nor any person associated with us will be liable to you or any other participant for any direct or indirect damages that arise in any way. You agree to communicate this exclusion of liability to any person that you invite to play an Experios game.
Experios is not responsible for any loss, damage, injury, trauma or other effects caused directly or indirectly from playing the game to the participants, their property or any third-party. At all times make sure you follow the instructions.
Any illegal, unlawful or wrongful conduct while playing the game should not be committed.

Confidentiality

You acknowledge that you will not publish, photograph, make copies or otherwise expose the game content and answers. This includes both by word of mouth, on paper and online.

Data and Privacy

All messages, phone numbers, names and other information exchanged during the game is transferred via WhatsApp.

More information about WhatsApp's legal policy can be found here.

After completing the online escape room game, we will delete all data from our device within 48 hours.

By booking and playing an online escape room, you consent to having your phone number, WhatsApp name and all messages exchanged made available to Experios to be able to play the online escape room.

Experios reserves the right to use only the messages exchanged, including any photos, videos and audio, for promotional purposes. Experios will explicity state this at the start of the game and you can inform us to not use your messages for promotional purposes.

IP and Copyright

Experios is the sole owner of all game contents and owns the Intellectual Property rights. It is strictly forbidden to copy, distribute or resell any of the content.
This includes but is not limited to: design, fonts, text, graphics, logos, icons, images, sounds, videos, data compilations, website layout, underlying code and software.

Your Obligations

When booking and playing games offered by Experios, you acknowledge that:

  • everyone who is participating is available at the booked date/time
  • everyone who is participating has access to WhatsApp
  • everyone who is participating refrains from indecent behaviour in the WhatsApp group (cursing, sending inappropriate pictures, etc.)

Under The Age of 18

Experios recommends a minimum age of 18 to play any of the offered games. However, minors accompanied by adults are able to participate as well, under the full responsibility of the adult.

Breach of Terms

In case you breach the Terms listed on this page, Experios reserves the right to cancel your booking and/or stop a game in progress without a refund.

Questions

In case you have any questions or concerns about the Terms listed on this page, contact us via email.